Office of Human Services

Services for Older Adults in Cameron, Elk, and McKean Counties



The APPRISE Program provides free face-to-face or telephone assistance with understanding Medicare and Medicaid eligibility benefits, Medicare supplemental insurance, Medicare HMOs and long-term care insurance. Trained volunteers and staff assist in filing appeals and grievances for denied services and quality of care in Medicare HMOs.

Domiciliary Care

The Domiciliary Care or "Dom Care" program provides a homelike living arrangement in the community for adults age 18 and older who need assistance with activities of daily living and are unable to live independently. Dom Care providers open up their homes to individuals who need supervision, support and encouragement in a family-like setting. For more information on the Dom Care program, please call the Area Agency on Aging at 800-672-7145.

Family Caregiver Support

The Family Caregiver Support Program recognizes the needs of caregivers who look after frail family members living with them in their homes. Assistance for the care receiver and services to support the caregiver are specially designed to allow the care receiver to continue living at home. The Family Caregiver Support Program is designed to reduce caregiver stress and reinforce the care being given to frail family members. The program is intended to help caregivers who are caring for older (60+) functionally impaired relatives living with them in the same home. The program also assists caregivers of 18-59 year-olds who have a medical diagnosis of an irreversible dementia. The program offers a free assessment, care management, benefits, financial and resource counseling, caregiving skills training and education, support and financial assistance with expenses in purchasing caregiving related services (including caregiver relief), supplies, durable goods, home modifications and assistive devices. Family Caregiver takes a cost-sharing approach; income-eligible families may receive assistance with out-of-pocket expenses ranging from respite care to adult briefs. In addition, one-time grants may be given to qualified families to assist in modifying the home or to purchase assistive devices to accommodate the frail relative. Such adaptations might include installing a stair climb or modifying a bathroom.

National Family Caregiver Support-Grandparenting

Caring for a child in the home of a grandparent or older relative can be stressful. Many older adults do not know where to go to get the help they need. The National Family Caregiver Support Program is a service that helps older adults take care of children whose parents are unable. Sometimes the children are in the legal custody of the older adult or the older adult through an informal agreement is raising the child. Support for the older caregiving adult is the primary focus. In addition to the basic services offered at no cost to families, money assistance is provided on a cost-sharing basis to help families with out-of-pocket expenses. Family income and actual expenses are used to determine how much money may be provided. Program requirements are:

  • The older adult (caregiver) must live in the same home and be a relative of the child.
  • The child must be younger than 18 years of age.
  • The older adult must be 60 years of age or older.
  • The older adult must have legal custody of the child, be the guardian of the child or be providing care to the child through an informal agreement with the parents.

Information and Referral

Information & Referral Services consists of the provision of information about services and facilities to all older persons or their families requesting it. Service activities include:

    1. A brief assessment (screening) of the inquirer's problem and situation to make possible appropriate referral.
    2. Provision of relevant information and referral to community resources.
    3. Follow-up as appropriate.

Enhanced Nursing Home Transition

A program designed to help people of all ages return to their home or back into the community if they are able and want to go home from a nursing home. This free transition service includes:

  • Information about free home delivered services that are available to help get you back into your own home or into community living.
  • Setting up in-home services to help with bathing/personal care, light housekeeping, medication management, and obtaining a personal emergency response system.
  • Helping arrange family, friends or others to play a role in your care, if you wish.
This program helps you set up a plan to get back into the community if that is where you want to live. Home delivered meals are provided for homebound persons. Frequency is determined with an assessment by the care manager.

Nutrition Services

Meals served in a congregate setting, such as our 13 area senior centers, provide for socialization and promote better health and well being for older adults through improved nutrition. Home delivered meals are provided for homebound persons. Frequency is determined with an assessment by the care manager.


The word OMBUDSMAN is a Swedish word and means "citizen representative." An Ombudsman serves as a mediator who seeks to resolve complaints made by, or on behalf of, people who are residents of nursing homes, personal care homes and domiciliary care homes. The Ombudsman provides a way for people to voice their concerns and have their complaints addressed. Once the Ombudsman receives a complaint, the complaint is investigated and the Ombudsman works with all parties to resolve the concerns. Through problem resolution, the Ombudsman promotes the highest quality of life and care for the older long-term care consumers.

PEER Ombudsman
The Pennsylvania Empowered Expert Resident (PEER) program is a way to train residents who live in long term care facilities to work with their facilities/staff/residents to enhance quality of care and quality of life for their "peers". The project was initiated by the Pennsylvania State Ombudsman Office to work with long-term care residents who have volunteered their time and expertise to self-advocate issues that will resonate for their peers. PEER's are trained within their own facilities at self-resolution and consumer empowerment. The PEER Project offers an additional mechanism to equip residents with the knowledge to enable them to be part of the solution. It offers a resident dimension that has been too frequently overlooked.

Volunteer Ombudsman
Volunteer Ombudsmen are individuals specially trained to provide information, guidance and representation, which assist individuals with problems and concerns they may have in the facility. The focus of the Volunteer Ombudsman is to alert residents to the Ombudsman Program and to promote residents rights. The Volunteer Ombudsman also works closely with the Office of Human Service's Ombudsman on cases that may need to be investigated. The Volunteer Ombudsman's duties include making visits to residents in Nursing Homes and Personal Care Homes at least once a month. During these visits to a home, the Volunteer will talk to numerous residents to see if they have any concerns that they may want some assistance with. The Volunteer will work with the resident and the home's administrator to see if the situation can be corrected to everyone's satisfaction. If the problem seems to rise to the point that an investigation is needed, then the Volunteer will make a referral to the local O.H.S. Ombudsman.


The goal of the OPTIONS Program is to give choices to consumers in need of Long Term Care services. The program provides a free assessment administered by a care manager to assess a consumer's needs and appropriate care alternatives. The consumer's preference is considered along with service availability and where possible services are provided to the consumer per their desires. Services that are provided in the consumer's home consist of home health, personal care, etc. Consumers who receive these services are 60 years of age or older and experience some degree of frailty in their physical or mental health status. They range in functional need from being clinically eligible for services in a nursing facility to needing basic personal care services such as help getting dressed.

Aging Waiver

The Pennsylvania Department of Aging (PDA) Waiver program is an alternative to nursing home placement. It provides in-home services that enable individuals to remain in their homes/communities. We aim to keep loved ones at home for as long as it is sate and reasonable to do so.

To be eligible for the Aging Waiver, you must:

  • Be a resident of Pennsylvania
  • Be a U.S. citizen or a qualified Non-citizen
  • Have a Social Security Number
  • Be 60 years of age or older
  • Meet the level of care needs for a Skilled Nursing Facility
  • Meet the financial requirements as determined by your local County Assistance Office.

Services that may be available to you include:

  • Adult Daily Living Services
  • Community Transition Services
  • Companion Services
  • Counseling Services
  • Environmental Modifications
  • Financial Management Services
  • Home Delivered Meals
  • Home Health Services
  • Home Support Services
  • Non-Medical Transportation Services
  • Participant-Directed Goods and Services
  • Participant-Directed Community Supports
  • Personal Assistance Services
  • Personal Care Services
  • Personal Emergency Response System
  • Respite Services
  • Specialized Medical Equipment and Supplies
  • TeleCare
There is no cap on the services that Aging Waiver participants receive, no cost sharing and no contributions allowed.

Primetime Health

The PrimeTime Health program focuses on health promotion and disease prevention activities for older Pennsylvanians. PrimeTime Health programs cover a wide range of topics that are important to people, as they get older. Programs are offered generally in senior centers and senior expos and include topics such as aging gracefully, staying fit, coping with arthritis, health screenings and much more.

Protective Services

Older Adult Protective Services investigates reports of abuse, neglect (including self-neglect), abandonment and financial exploitation for individuals age 60 and older. Older Adult protective services provides assistance to alleviate the risk of harm to an older adult in need of protective services. Any person who suspects that an older adult is being abused, neglected, exploited or abandoned may file a report 24 hours a day/7 days a week. Abuse reports can be made on behalf of an older adult whether the person lives in the community or in a care facility such as a nursing home, personal care home, etc. Reporters (excluding reporters mandated by law) may remain anonymous and have legal protection from retaliation, discrimination and civil or criminal prosecution. Every report of abuse received by the Office of Human Services, Inc is reviewed/investigated by an Older Adult Protective Services caseworker to determine if the reported victim needs help to protect him/herself from abuse, neglect, exploitation or abandonment. Once the incident has been identified as requiring protective services, the Area Agency on Aging will do a full evaluation of the victim's needs and develop a care plan to reduce risk. All information regarding Older Adult Protective services is confidential. To report Elder Abuse/Neglect, call Protective Services at 1-800-490-8505.

Senior Center Volunteer Team

A volunteer program of Office of Human Services, Inc. that finds older volunteers to assist with specific duties within programs of the Office of Human Services, Inc. in the Cameron, Elk and McKean area. The Senior Volunteers invite adults age 55 and older to assist in the Office of Human Services, Inc. programs such as senior centers, APPRISE insurance counseling, and the OMBUDSMAN program as needs arise.